Shop with confidence with our Easy Returns Policy
Customers may return any opened or unopened merchandise purchased from store within 30 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days.
Make a Return to any of our Stores:
Bring your purchase and receipt to any Sourpharm Store/Distributor. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days. Online orders paid for with a credit card or bank transfer can be returned to one of our stores. the customer will be refunded via an in-store merchandise credit.
Don’t Live Near One of Our Stores? Make a Return By Mail:
For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
Attention: Returns Department
Winston Churchillweg 151
For Orders Placed with PayPal/Credit Card/Bank Transfer:
Online orders returned to a Sourcepharm store will be refunded via merchandise credit for a future store purchase.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at firstname.lastname@example.org or call us at + (5999) 525-1028. Give us your name, order number and the item number, a picture if possible of the damaged item and we will arrange for the damaged item to be replaced immediately.
Can I return products I ordered through the web or over the phone to a retail store?
Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.